Course Description:
This course provides strategies and techniques for assessing organizational performance results as part of the strategic planning and budgeting process to meet regulatory oversight requirements (e.g., GPRA, Clinger-Cohen Act, President’s Management Agenda, PART). The course leverages lessons learned from interagency and private sector experiences on the leadership, process, and resource issues surrounding the identifying, developing, and validating performance measurement instrumentation, collecting and organizing performance data, and analyzing and reporting organizational results. Using the Kaplan and Norton Balanced Scorecard methodology, organizational performance measures are developed that tie to the organizational mission, vision, goals, objectives, initiatives, budget, strategy, and outcomes.  A priority emphasis is placed on organizational outcomes as those outcomes link mission accomplishment to value added to the customer. 

Recommended Attendance:
This course is designed for strategic leaders in all career tracks. It is conceptual, not technical, and requires no prior knowledge of performance assessment.

Prerequisites:
None; however, it is recommended as one of the first two courses taken in the CIO Certificate Program

Learning Outcomes
Students will be able to develop and/or assess a comprehensive plan for conducting a performance assessment in their organization that can aid decision makers in leading their organization toward mission effectiveness.