Course Description:
This course examines strategies, management processes and resources for process improvement within and across Federal agencies. The course provides an executive-level examination of business process improvement strategies, including business process re-engineering, benchmarking, activity-based costing/management, process architecting, Lean Six Sigma, and other quality improvement programs. An overview of the tools, techniques, and technologies that enable process-centric performance improvements in how agencies achieve their missions is provided. Attention is focused on the enterprise-level leadership challenges of process management, including initiation, collaboration, design, implementation, and portfolio project management of process-centric improvements within and across agencies. 

Recommended Attendance:
The course is particularly valuable for managers with current or future responsibilities for managing organizational and process improvement within agencies and between agency/enterprise partners.  Executives who are responsible for providing strategic leadership for agency-centric process innovation and for collaboration in cross-agency process improvement initiatives and networked process work will also find this course of value. 

Prerequisites
None

Learning Outcomes
Students will be able to recommend appropriate process change strategies, tools, and methods for carrying out process improvement. They will be able to provide advice on the implementation challenges of process improvement, including impacts upon organizational culture, structure and governance, and design, and propose initiatives and actions for addressing such challenges.