Susan Stucky—IBM

Dr. Susan Stucky manages the Service Design group in Services Research at IBM Almaden Research Center. The group is currently exploring service design in 3D Internet environments to better understand both the process and the practice of service design as it relates to the creation of learning and design environments.  The current focus is on both how to design learning experiences that take advantage of the affordances of virtual worlds that, at the same time, increase productivity and provide cost-effective alternatives.

Prior to joining IBM in 2007, Stucky ran Strategic Practices Group (SPG), a consulting practice that she founded which focused on strategic learning for knowledge-based businesses.  Her work focused on identifying strategic knowledge assets and transforming them to create value by linking the work people do to the value they create. Before launching SPG, Stucky was instrumental in setting up and running both the Institute for Research on Learning, founded by Xerox in Menlo Park, California, and the Center for the Study of Language and Information at Stanford University.

Stucky holds a Ph.D. in Linguistics from the University of Illinois and completed postdoctoral work in cognitive science and artificial intelligence at the University of Massachusetts, Amherst and at Stanford University.