Access to NDU information systems is predicated on user compliance with DoD/NDU cybersecurity regulations. No student will receive access to any NDU system until the student has accurately, fully and verifiably completed all mandatory DoD/NDU cybersecurity requirements. See the following program-specific web pages for cybersecurity compliance instructions and forms:

• All U.S. Students - All Colleges and Programs
• International Students - All Colleges and Programs

For questions about NDU's technology and computing environment, please contact the ITD Service Desk at (202) 685-3824.

All NDU students are required to have a Windows or MAC laptop. Tablets and Chrome OS are not adequate to complete the coursework required by NDU programs. All laptops must have a modern web browser, the ability to run web-based applications, and up-to-date antivirus protection.

Click here to review the minimum computing requirements →

To access CAC-restricted websites such as the Defense Travel Service, military service personnel files, etc., from your personal device, you will need to install a Smart Card (CAC) Reader and DOD Certificates on your computer.

Apple Pro macOS/iOS X 10.13 or Newer

• Guidance on enabling CAC Support on your Apple Pro macOS/iOS
• Guidance on adding DoD Root Certificates to your Apple Pro macOS/iOS Device *Requires active NDU O365 account

PC Windows 10 or Newer

• Guidance on installing a Smart Card (CAC) Reader and software on your PC 
• Guidance on setting MS Outlook 2010 controls for digital signatures and encryption. 

Students are able to download—​AT NO COST—the most current McAfee security software for up to five personal devices once their NDU O365 account has been activated. The software isn't persistent, and will end upon the deletion of the student's NDU O365 account.

Learn more →

NDU’s Information Technology Directorate (ITD) provides the following services to 10-month and short course students:

• NDU accounts
• WiFi access and wireless printing
• Help with NDU IT environment
• Personal device support is limited account and access issues

Students in 10-month and short course programs receive Blackboard Learning Management System accounts as well as a web-based email account with cloud-based storage for use during their course of study at NDU. Please note that some College of Information and Cyberspace (CIC) eResident and DL students do not receive email/storage accounts.

All Devices

• Registering for a JKO Account and Associating Yourself with NDU
• Data Usage
• Transmitting PII and Sensitive Data
• DOD SAFE FAQs on Encryption

Windows/PC Devices

• Setting MS Outlook 2010 Controls for Digital Signatures and Encryption in Windows 10
• Windows/PC DoD Root Certificate and CAC Reader Guidance

Apple macOS/iOS Devices

• Enabling CAC Support in macOS/iOS
• Adding DoD Root Certificates to your macOS/iOS Device *Requires active NDU O365 account
• Enabling CAC Support for Firefox in macOS/iOS
• Connecting to the NDU Wireless Network for macOS/iOS *Requires active NDU O365 account

For questions about NDU’s technology and computing environment, please contact the ITD Service Desk at (202) 685-3824.

NDU's Privacy Program provides information on the following topics:

• Privacy Act Authorities, Regulations and Laws
• NDU Privacy and Security Notice
• Data Usage
• Transmitting PII and Sensitive Data
• PII Breach Reporting
• Contractor Privacy Responsibilities 
• System of Record Notices (SORNs)
• Privacy Impact Assessments (PIAs)
• Training and Resources
• Freedom of Information Act (FOIA) Requests
• Privacy Act (PA) Requests
• FAQs: DoD Privacy, Civil Liberties and Transparency Division (DPCLD)

Phone
(202) 685-3824 (0600-1800 M-F)

Email
Help-ITD@ndu.edu

Blackboard Service Desk Triage Live Chat
https://us.bbcollab.com/collab/ui/session/guest/4317c5c6f85d4d9b8596b6eeeae81643

In Person
Visit the Library, or Marshall Hall Room 104 if the Library is closed (0600-1800 M-F)<

Enter a FootPrints Ticket
https://help.ndu.edu  *Requires active NDU O365 account

Additional Info and Self Service Documents
Visit Service Desk SharePoint site: https://intranet.ndu.edu/sites/itd/ITDSD/SitePages/Home.aspx *Requires active NDU O365 account

Robb Childs
(202) 685-4480
Robert.L.Childs.civ@ndu.edu