IT Requirements and Guidance

Cybersecurity Requirements

Access to NDU information systems is predicated on user compliance with DoD/NDU cybersecurity regulations. No student will receive access to any NDU system until the student has accurately, fully and verifiably completed all mandatory DoD/NDU cybersecurity requirements. See the following program-specific web pages for cybersecurity compliance instructions and forms:

For questions about NDU's technology and computing environment, please contact the ITD Service Desk at (202) 685-3824.

Minimum Computing Requirements for Student Devices

All NDU students are required to have a Windows or MAC laptop. Tablets and Chrome OS are not adequate to complete the coursework required by NDU programs. All laptops must have a modern web browser, the ability to run web-based applications, and up-to-date antivirus protection.

Click here to review the minimum computing requirements →

Smart Card (CAC) Readers and DoD Certificates

To access CAC-restricted websites such as the Defense Travel Service, military service personnel files, etc., from your personal device, you will need to install a Smart Card (CAC) Reader and DOD Certificates on your computer.

Apple Pro macOS/iOS X 10.13 or Newer

PC Windows 10 or Newer

Antivirus Home Use Program for Personal Computing Devices

Students are able to download—‚ÄčAT NO COST—the most current McAfee security software for up to five personal devices once their NDU O365 account has been activated. The software isn't persistent, and will end upon the deletion of the student's NDU O365 account.

Learn more →

IT Services Provided by NDU

NDU’s Information Technology Directorate (ITD) provides the following services to 10-month and short course students:

  • NDU accounts
  • WiFi access and wireless printing
  • Help with NDU IT environment
  • Personal device support is limited account and access issues

Students in 10-month and short course programs receive Blackboard Learning Management System accounts as well as a web-based email account with cloud-based storage for use during their course of study at NDU. Please note that some College of Information and Cyberspace (CIC) eResident and DL students do not receive email/storage accounts.

How to Get IT Help

Phone
(202) 685-3824 (0600-1800 M-F)

Email
Help-ITD@ndu.edu

Blackboard Service Desk Triage Live Chat
https://us.bbcollab.com/collab/ui/session/guest/4317c5c6f85d4d9b8596b6eeeae81643

In Person
Visit the Library, or Marshall Hall Room 104 if the Library is closed (0600-1800 M-F)<

Enter a FootPrints Ticket
https://help.ndu.edu  *Requires active NDU O365 account

Additional Info and Self Service Documents
Visit Service Desk SharePoint site: https://intranet.ndu.edu/sites/itd/ITDSD/SitePages/Home.aspx *Requires active NDU O365 account

IT Help Desk Q&A POC

Robb Childs
(202) 685-4480
Robert.L.Childs.civ@ndu.edu